Question 1

What are your SLA conditions?

Accepted Answer

We offer detailed SLA agreements including 99.9% uptime, response and resolution times.

Question 2

Do you have a data backup system?

Accepted Answer

We ensure data security with daily backup, geographical backup, disaster scenarios, and RTO/RPO targets.

Question 3

What happens if the project is delayed?

Accepted Answer

We transparently explain the reasons for delays. If necessary, we try to complete the project on time by allocating additional resources.

Question 4

How are change requests managed in the project?

Accepted Answer

We analyze requests, calculate impact and cost. After your approval, we integrate them in a planned manner.

Question 5

How are the prices of your software projects determined?

Accepted Answer

Pricing is determined according to the scope, complexity, technologies used, and delivery time of the project. We offer fixed price, time-material, or hybrid proposals by making a special analysis for each project.

Question 6

How does your software development process progress?

Accepted Answer

We work with Agile methodology. The process consists of analysis, design, development, testing, deployment, and maintenance phases. We get feedback at the end of each sprint.

Question 7

How are updates made?

Accepted Answer

Automatic and risk-free deployment is made during planned maintenance periods. We provide seamless transition with blue-green deployment strategy.

Question 8

How do you deliver the project?

Accepted Answer

Demos are made at the end of each sprint. At the finale, we provide source codes, documents, training, and live system support.

Question 9

How long does a project take on average?

Accepted Answer

Depending on the scope of the project, it can take 4-52 weeks. Simple sites take 4-8 weeks, medium-scale applications take 12-24 weeks, and large systems can take 6-12 months.

Question 10

Do you provide training services?

Accepted Answer

Yes. We provide comprehensive training on system usage, admin panel, and basic maintenance topics.

Question 11

How many people are assigned to the project?

Accepted Answer

Team size varies according to the project. Usually, a project manager, designer, developers, test specialist, and DevOps engineer are involved.

Question 12

Which compliance standards do you have?

Accepted Answer

We develop in compliance with standards such as GDPR, KVKK, ISO 27001, SOC 2.

Question 13

Which sectors do you have experience in?

Accepted Answer

We have experience in more than 50 sectoral projects including e-commerce, healthcare, education, logistics, real estate, and SaaS.

Question 14

How do you determine project milestones?

Accepted Answer

We divide the project into sprints and define the functions to be delivered at the end of each sprint. This way, progress can be tracked transparently.

Question 15

How is system monitoring and reporting done?

Accepted Answer

System status is monitored with real-time monitoring, error logs, performance data, and monthly reports.

Question 16

What do your maintenance services cover?

Accepted Answer

We provide bug fixes, updates, performance improvements, system monitoring, and technical support.

Question 17

Which technologies do you work with?

Accepted Answer

We use modern technologies such as React, Next.js, Node.js, .NET, TypeScript, PostgreSQL, MongoDB, AWS, and Docker. We determine the most suitable structure for your project together.

Question 18

How do you communicate during the project?

Accepted Answer

We establish continuous communication through platforms like Slack and Teams. We also keep you informed with regular meetings and weekly reports.

Question 19

Do you provide project documentation?

Accepted Answer

Technical documents, user manuals, API and system documentation are part of the project.

Question 20

Do you provide support after the project?

Accepted Answer

Yes, we offer a warranty period between 3 and 12 months. We also provide long-term technical support with maintenance agreements.

Question 21

What are your support hours?

Accepted Answer

We respond within 2 hours during business hours and within 8 hours outside business hours. 24/7 support can be provided for critical systems.

Question 22

How long does the testing process take?

Accepted Answer

The testing process covers 20-30% of the total time. Unit tests, integration tests, acceptance and performance tests are performed.

Question 23

How is data security ensured?

Accepted Answer

We provide GDPR and KVKK compliant security with SSL, encryption, secure API, backup, and regular tests.

Question 24

Do you develop custom software solutions?

Accepted Answer

Yes. We develop completely customized solutions for your needs and provide integration with existing systems.

Question 25

What is your quality assurance process?

Accepted Answer

We guarantee quality with code review, automatic tests, performance and security controls.

Question 26

What kind of security measures do you take?

Accepted Answer

We apply penetration tests, secure coding, access controls, and regular security updates.

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